Welcome to Innorax ("we," "our," or "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, secure, and share your personal information when you visit our website, subscribe to our services, or use our digital platforms.
By accessing our platform and purchasing a custom design plan, you consent to the collection and use of your information as detailed in this policy.
1. Information We Collect
We collect various types of information from our clients and visitors to deliver custom design plans effectively:
- Personal Details: Name, business name, phone number, email address, and mailing address.
- Asset Content: Logos, media images, color preferences, and textual descriptions provided during onboarding.
- Payment Details: Account subscription transactions and details processed securely via external processors (e.g. Razorpay). We do not store raw credit card numbers.
- Usage Details: IP address, device layout specifications, page views, and interactions with our support channels.
2. How We Use Your Information
Innorax processes your information for clear business and functional objectives, including:
- Designing, testing, and launching your custom websites within the 48-hour timeline.
- Managing subscription plans, invoices, and processing order transactions.
- Sending support notifications, answering help tickets, and offering WhatsApp client care.
- Improving site performance, optimizing UI components, and enhancing digital experiences.
3. Sharing Your Information
We respect your trust. We do not sell or lease your personal information to third parties. We share details only with trustworthy service provider partners to facilitate operations:
- Cloud Infrastructure Providers: Host servers that securely run and store your website files.
- Payment Gateways: Securely process transactions under strict PCI-DSS safety standards.
- Compliance: When required by local laws, judicial processes, or to defend corporate safety rights.
4. Data Security
We employ robust technical and administrative security measures to protect your database assets against unauthorized access, alterations, disclosure, or destruction. We utilize SSL (Secure Socket Layer) encryption keys for active web transmissions. However, no transmission method over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar browser tracking tools to collect metrics and remember preferences. Cookies help us analyze traffic data and adapt layout interfaces. You can configure your browser preferences to decline cookies, though certain dashboard features might not work correctly.
6. Your Rights
Depending on your geographical location, you have rights regarding your personal data:
- Access: The right to request copies of the personal data we store about you.
- Correction: The right to update inaccurate or incomplete information.
- Erasure: The right to request that we delete your personal database files (subject to transactional requirements).
- Opt-Out: The right to unsubscribe from promotional newsletters.
7. Changes to This Privacy Policy
Innorax reserves the right to modify this Privacy Policy at any time. When updates are published, we will modify the "Last Updated" date at the top of the page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.